What are Voip phones?
Voice over internet protocol (voip) are phones that use the internet to make and receive a phone call. Mostly used in a business environment to replace old technology where you would have a physical phone system (PBX) often attached to a wall and plugged into a phone line socket, into which desk phones would be connected. Voip phone systems remove the expensive hardware phone system (PBX) and replace it with a cloud hosted phone system.
Voip phone Systems for business
Voip phone systems are more cost efficient than the earlier generation PBX systems. Call charges are lower, internet connections are faster and more stable. Maintaining a voip phone system is less time intensive and staff can be more flexible in where they work and what choice of devices can be used to make and receive phone calls . Your receptionist or IVR menu setup can be configured to route a call through to your team either to their voip desk phone, mobile phone, tablet, laptop, or PC as long as an internet connection is available. Outgoing phone calls using your office phone number will also be used from these devices, with the use of an app. Essentially teams are always available to each other and important conversations.
Why are businesses moving to Voip phones in the UK?
In 2025 BT will switch off their ISDN and PSTN services. This brings an end to the use of analogue phone lines so your only choice for office phone systems will be a Voip phone system using an internet connection. Many businesses already understand Voip is more cost efficient and offers greater flexibility and productivity.
How do Voip phones work?
Speech or analogue sound waves are converted into digital data packets via your voip phone system. Your office network carries those digital data packets to your router which sends the data over the internet to the cloud servers of your service provider. Each data packet carries the destination address to find the correct servers. These servers once having received the data packets know where they need to get to and forward them on to the correct server provider that controls the destination phone number. The server then forwards the packets on to their destination phone number.
Once the destination phone number answers the phone call these digital data packets are converted back to analogue sound waves and speech.
How to get a Voip phone system in your office
With a voip phone system, all you need is a voip phone, an internet connection, an unused ethernet port in your router, a PoE Switch and a service provider to setup and run the system. Without a service provider voip phones cannot make or receive calls. Other terms used for voip phone systems are, cloud phone systems, IP phone systems and internet phone systems, however essentially, they are all the same technology. As a voip phone system provider and support company we take care of all the setup and configuration of your system before it gets delivered then setup by an engineer at your premises.
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