Our Platform Features, Your Flight Control.
Click To Call
Numbers displayed on your computer screen can be clicked on to make your phone dial them.
Hold Call
Allows calls to be placed in a held state and music played.
Wall Boards
Various wall boards which can be customised with widgets to monitor the productivity of the team.
Call Transfer
Calls can be moved from handset to handset.
E999 Emergency Calls
Make calls to emergency services with your VoIP SIP handset.
Receive SMS
Receive SMS from anyone to your geographical number on the system.
Fax to Mailbox
Receive fax from anyone to your geographical number. This is stored, and then this comes to you as an email too.
Fax to Email
Receive a fax from anyone to your geographical number and receive this by email.
Send SMS
Send SMS out to anywhere worldwide.
Voicemail
Personal voicemail for each handset, company or group and receive them as email.
Alerts
Email alerts to show the ongoing activity with your handsets, staff and lines.
Wizard Add User
Add users and telephones quickly and easily using the wizard.
Class of Service
Bar outbound calls to particular numbers, like international or UK 118 services.
Class of Service
Bar outbound calls to particular numbers, like international or UK 118 numbers.
Hospitality VoIP Suite
Use our hosted VoIP solution in a hotel environment and connect it to your PMS via our Hospitality VoIP Suite software. The software provides an interface to your PMS for billing, phone barring, room status and minibar charges.
Microsoft Teams Integration
Recieve or make calls using Microsoft Teams when connected to our platform.
Call Recording
Record inbound, outbound or all calls. You can record just one.
Import for Setups
If you have a large amount of users to add or telephones, you can use this clever import function.
Call Screening
Before you answer a call it will play you their name or CLI.
IVR Menus
Allow customers to choose options when they call in. i.e. 1 for sales, 2 for services.
Whisper Announcement
Before you answer a call, it will play you a message so you know which company was called. You then know how to answer.
Temporary Routing
Can change the destination of a call on a short term basis.
Force Call Name
This will display a name on the screen of your VoIP phone to let you know what number they dialed, i.e. website.
Call Diversion
Change where calls go with a quick and easy divert code.
Numbering Menu
Control your numbers by phone and use a DTMF keypad to route your calls to a different destination.
DND (Do Not Disturb)
This will stop your phone ringing and make all calls go to voicemail.
Call Waiting
If you are on a call and there is another coming in, you can see that the next call is waiting.
Time of Day Routes
Create automatic schedules for when calls go to voicemail etc, or may be an out of hours service.
Caller ID Routes
Reroute calls to a particular department if the caller ID starts with 07 for example.
Fax Spam Blocker
Stop those spam faxes by blocking faxes from numbers with a particular CLI.
Pattern Menu
Change direction on where calls go if the caller dials a particular code.
Feature Codes
Create feature codes to assist in call routing, i.e. press 0 for extn 1023 to make it reception in a hunt group.
SIP Address Routing
Send calls to another SIP address or a fixed IP address.
Call Back
It will call back the number that last called you, preventing the other party paying for the call.
Web URL
Make an external query to a database to find out where to send the call next.
Music On Hold
Have various music files played for caller to hear.
Queues
Create call queues with queue positioning as well as skilled base routing and reporting.
Force Hang up
Make a call end by routing to this feature.
Pick up Groups
Allows a group of phones to handle each others calls by a simple ** code.
Remote Access
Allows callers to ring in from another phone (such as a mobile) to make outgoing calls as part of your office system.
Active Call List
Shows activity on the system. Calls in, calls out etc.
Call history
Records ALL inbound, outbound and unanswered calls in a database that is searchable online.
Top Lists
Reports most used, most expensive and most dialed numbers.
Live Call Pricing
Prices calls as they finish, so the cost of calls can be monitored.
Number Allocation
Select numbers from any UK destination and use instantly.
User Control
User logins have various levels from a simple user to an administrator.
Call Announcement
Play a message to the caller as they progress through the system.
Comfort Message
Play a message to a caller so they are aware you know about their call.
Send Fax
Upload a document and send it as a fax.
Mobile Extesion (MobeX)
We will be able to take your mobile and make it an extension of our network.
Send voicemail messages to an email address.
Have your voicemail messages attached to an email and sent to you.
Follow Me
You can have phones ring simultaneously or in sequence.
Ready to be Designed
If you have a required feature not listed here we will get our developers to create it for you.
CRM Integrations
We integrate with over 300 CRM systems which allows screen popping, click to dial and more.
Hot Desking
Working on another handset today? You can take over an extension including speed dial keys.
Handset Provisioning
Simply enter the serial number of your handset on our portal and we take care of the handset configuration or numbers with our built-in billing engine.
Conferences
Create conference rooms with internal or external numbers.